Overview
Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services. Registration or licensing may be required.
Skills
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
Tasks
- directing and overseeing reservation, reception, room service and housekeeping activities
- supervising security arrangements, and garden and property maintenance
- planning and supervising bar, restaurant, function and conference activities
- observing liquor, gaming, and other laws and regulations
- assessing and reviewing customer satisfaction
- overseeing accounting and purchasing activities
- ensuring compliance with occupational health and safety regulations
- may provide guests with local tourism information, and arrange tours and transportation
Alternative Titles
- Hotelier
- Publican
Specialisations
- Duty Manager (Hotel)
- Resort Manager
Source: 1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, First Edition.
Note: The tasks associated with the occupation are to be used as guidance only. The tasks listing may include tasks associated with the grouping/category to which the occupation belongs.
Training Pathways
One course found.
| Course name | Providers |
|---|---|
10940NAT: Course in Revenue and Yield Management Fundamentals
|