Tourist Information Officer

Overview

Provides travel and accommodation information to tourists. May work in a call centre.

Skills

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. AQF Certificate II or III (ANZSCO Skill Level 4)

Tasks

• determining clients' requirements for travel, accommodation and special interests
• suggesting itineraries based on available travel routes and cost, availability and convenience of transport
• making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
• notifying clients of travel dates, baggage limits, and medical and visa requirements
• providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
• assisting with travel clearances
• collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
• providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
• answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
• providing literature and information on local and interstate tours and places of interest
• discussing transport availability and cost
• may work in a call centre

Alternative Titles

• Tourist Adviser

Related Occupations

• Travel Consultant