Hotel Service Manager

Overview

Supervises and coordinates the activities of hotel service workers.

Skills

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

Tasks

• determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
• conferring with managers to coordinate activities with other organisational units
• maintaining attendance records and rosters
• explaining and enforcing safety regulations
• overseeing the work of the unit and suggesting improvements and changes
• conferring with workers to resolve grievances
• may perform front office and hotel reception duties

Alternative Titles

• Hotel Service Supervisor

Specialisations

• Front Office Manager (Hotel)
• Head Housekeeper
• Head Porter (Hotel)
• Hotel Concierge
• Hotel Office Manager