Overview
Sales Department Supervisor; Supervises and coordinates the activities of retail sales workers.
Skills
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. AQF Certificate II or III (ANZSCO Skill Level 4)
Tasks
- ensuring that customers receive prompt service and quality goods and services
- responding to customers' inquiries and complaints about goods and services
- planning and preparing work schedules and assigning staff to specific duties
- interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
- instructing staff on how to handle difficult and complicated sales procedures
- examining returned goods and deciding on appropriate action
- taking inventory of goods for sale and ordering new stock
- ensuring that goods and services are correctly priced and displayed
- ensuring safety and security procedures are enforced
Alternative Titles
- Checkout Supervisor
Source: 1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, First Edition.
Note: The tasks associated with the occupation are to be used as guidance only. The tasks listing may include tasks associated with the grouping/category to which the occupation belongs.
Training Pathways
5 courses found.
| Course name | Providers |
|---|---|
SIR40316: Certificate IV in Retail Management
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SIR40116: Certificate IV in Community Pharmacy
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MSF31018: Certificate III in Interior Decoration Retail Services
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50048: Certificate III in Retail Management And Leadership
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13037ACT: Course in Canteen Operations in Schools
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